Contact Us

At Jolgroup, we are committed to providing a reliable and professional shopping experience focused on quality furniture. Customer satisfaction is our top priority, and our support team is always here to assist you with any questions or concerns.

How to Contact Us

If you need assistance at any stage of your purchase, please feel free to reach out to us:

Company: HA GAMING ZONE LLC
Address: 3120 SOUTHWEST FWY STE 101 PMB 826942 
HOUSTON,TX 77098
Email: otgerpitti942@gmail.com

Response Time: Within 24–48 business hours (Monday–Friday)

We aim to respond as quickly as possible. Please note that response times may be slightly delayed during weekends, holidays, or peak periods.

Customer Support Services

Our support team is available to help you with:

  • Order status and tracking inquiries
  • Product-related questions about furniture
  • Returns, refunds, and exchanges
  • Damaged, defective, or incorrect items
  • Payment or billing concerns
  • General questions or feedback

Order Assistance

To ensure faster and more accurate support, please include the following details when contacting us:

  • Full name used for the order
  • Order number
  • Email address used at checkout
  • A clear description of your request or issue
  • Supporting photos

Providing complete information helps us resolve your issue efficiently.

Customer Satisfaction Commitment

At Jolgroup, we value every customer and strive to handle all concerns fairly and transparently. If you encounter any issues with your order, we strongly encourage you to contact us first before opening a dispute or submitting negative feedback. We are committed to working with you toward a satisfactory resolution.

Business Hours

Our customer service operates during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)
  • Weekends & Holidays: Closed (email support is available; responses may be delayed)

Official Communication Notice

Jolgroup will only communicate with customers through the official email address listed above. Please be cautious of any unauthorized messages claiming to represent our brand.

We do not request sensitive personal or payment information outside of our secure website.

Our Commitment

We are dedicated to delivering dependable customer service and maintaining a safe, trustworthy shopping environment. Your satisfaction and trust are very important to us.

If you have any questions, please don’t hesitate to contact us.

Jolgroup Customer Support Team