FAQ

Welcome to Jolgroup’s Frequently Asked Questions page.
Here you’ll find answers to common questions about orders, shipping, returns, and more.

Orders

Q: How do I place an order?
A: Simply browse our website, select your desired furniture item, add it to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

Q: Can I cancel or change my order?
A: Orders can be canceled or modified within 24 hours of purchase. After this period, orders may already be processed or shipped and cannot be changed.

Q: Will I receive an order confirmation?
A: Yes, once your order is successfully placed, you will receive a confirmation email with your order details.

Shipping

Q: Where do you ship?
A: We currently ship only within the United States.

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders within the United States.

Q: How long does delivery take?
A:

Processing time: 1–3 business days
Shipping time: 5–10 business days
Total delivery time: 6–13 business days

Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email to monitor delivery status.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in original condition, and returned with original packaging.

Q: Who pays for return shipping?
A:

If the item is defective or incorrect, we cover the return shipping cost
If the return is due to personal reasons, the customer may be responsible for return shipping

Q: How long does it take to receive a refund?
A: Once approved, refunds are processed within 5–10 business days to your original payment method.

Payments

Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

Q: Is my payment information secure?
A: Yes, all transactions are protected using SSL encryption and secure payment gateways.

Products

Q: Are your furniture items easy to assemble?
A: Most furniture items come with instructions and are designed for straightforward assembly. If you need assistance, feel free to contact us.

Q: What should I do if my item arrives damaged?
A: Please contact us within 7 days of delivery with your order number and photos of the issue. We will resolve it as quickly as possible.